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Date: 09.03.2017

The international airport of Sochi is recognized as the best in the world in the quality of passenger service

According to the results of the authoritative international service Airport Service Quality (ASQ) of the International Council of Airports (ACI), the Sochi Air Hub took the first places in three categories at once: "The best airport with a passenger traffic of 2-5 million", "The best regional airport with a passenger traffic of 2-5 million . "And" Best Regional Airport with a passenger traffic of more than 2 million. "

In the 2016 study, 600,000 passengers took part in more than 284 airports in the world, 84 countries that rated 34 key service parameters, the main ones being airport access, registration, security, courtesy, navigation and the atmosphere at the airport, food outlets and Retail and much more. Thus, according to the passengers themselves, the best airports in the world were identified.

The ASQ study is an initiative of the International Council of Airports and is held quarterly in an independent, professional and neutral manner, and its results are a recognized benchmark for the world's leading airports in the field of passenger satisfaction.

By results of work in 2016, the International airport of Sochi has reached record parameters. So, on December 1 last year, the first five-millionth passenger in the history of the air hub was served since the beginning of the year. In August, the airport served more than 30,000 passengers per day. The achieved indicator exceeded daily passenger traffic during the period of large-scale international events in the resort city. In addition, on July 19, 2016 Sochi airport set a record for the number of serviced aircrafts of business aviation per day. The figure for the aircraft flights of business aviation was more than 30 operations.

- In 2016, Sochi International Airport made a bid to improve the quality of service and technology development. One of the main tasks that we set for ourselves is the development of self-registration at the airport, which is aimed at reducing queues at the check-in counters. Thus, the number of self-registered passengers reached 30% of the total passenger traffic. In addition, one of the major projects in the field of improving the quality of service is Service Blue Printing, which involves the development of standards of behavior and communication for employees during their interaction with passengers, the passage of training sessions on skills development, developed in terms of client expectations and the desired sense of Service when you visit the airport. This year the airport will continue to work on improving the professional skills, applying the best world practices, combining security, increasing passenger flow and friendly atmosphere, "the company's press service quotes Basel Aero as its general director.

If we talk about the directions of development of domestic and incoming tourism, which are the main theme of the annual International Tourism Forum in Sochi SIFT, an important place among them is transport, including the level of service and the introduction of modern technologies at airports, on which the quality and Comfort of travel.

Source: http://www.sochiadm.ru/press-sluzhba/78161/